For managed clients

Client Support

Need help? Here's how to reach your IT department.

Call us

For anything urgent during business hours, call and we'll get you to help fast.

(617) 982-2325

Monday–Friday, 10:00 AM–6:00 PM ET (excluding Elecrics-observed holidays)

Submit a ticket

Email us and a ticket is created automatically. A branded support portal is coming for managed clients.

support@elecrics.com

One issue per ticket — it gets resolved faster
Include what you were doing when the problem started
Include any exact error message (a photo works)
Tell us how urgent it is for your work

After-hours emergencies

Managed clients with a critical operational or security emergency outside business hours — a suspected security incident, a company-wide outage, or a situation actively blocking your business — should call (617) 982-2325 and follow the emergency instructions. After-hours emergency assistance is available to managed clients and is billed separately per your agreement.

Routine requests received after hours are handled the next business day.

Not a managed client yet? Book a free IT Fit Call to see what having a real IT department feels like.