Warranty & Quality Assurance
Our Commitment to Quality
At Elecrics Computer Store, we stand behind every refurbished computer we sell. Our comprehensive warranty coverage and rigorous quality assurance process ensure that you receive a reliable, high-performing device that meets your expectations.
We understand that purchasing refurbished technology requires trust, which is why we've implemented extensive testing procedures and offer warranty protection that gives you peace of mind with your purchase.
Our Warranty Coverage
Standard Warranty
All refurbished computers come with a 90-day warranty covering parts and labor. If any hardware component fails during this period, we'll repair or replace it at no cost.
Extended Warranty Options
Extend your protection with our 6-month, 1-year, or 2-year extended warranty plans, providing the same comprehensive coverage for longer periods.
Business Coverage
Business purchases include enhanced warranty options with priority service, on-site support for qualifying orders, and expedited replacement options.
Technical Support
All warranty plans include access to our technical support team for assistance with hardware issues, basic software troubleshooting, and system optimization.
Easy Claims Process
Should you need warranty service, our straightforward claims process ensures prompt attention to your issue with minimal downtime.
Satisfaction Guarantee
If you're not completely satisfied with your purchase, return it within 14 days for a replacement or store credit.
Warranty Details
Our warranty coverage is designed to be comprehensive while remaining straightforward. Here's what you need to know about our warranty protection:
| Coverage | Standard Warranty | Extended Warranty | Business Warranty |
|---|---|---|---|
| Duration | 90 days | 6 months, 1 year, or 2 years | 1-3 years (customizable) |
| Hardware Failures | Covered | Covered | Covered |
| Labor Costs | Covered | Covered | Covered |
| Technical Support | Basic | Standard | Priority |
| Service Location | In-store | In-store | In-store or on-site |
| Response Time | Standard | Standard | Expedited |
Note: Our warranty covers hardware failure under normal use. It does not cover damage from accidents, misuse, unauthorized modifications, or software issues unrelated to hardware. Please see our detailed warranty terms for complete information.
Our Quality Assurance Process
Every refurbished computer undergoes our comprehensive 27-point inspection and testing process before it's made available for sale:
Initial Assessment
We evaluate the physical condition, check for any cosmetic issues, and perform an initial power-on test to assess basic functionality.
Component Testing
Each internal component is tested individually, including processor, memory, storage, graphics, and all ports. Failing components are replaced with quality parts.
Data Sanitization
All storage devices undergo secure data wiping using DoD-compliant methods to ensure complete removal of previous user data.
Stress Testing
Systems are subjected to intensive benchmark testing under high load to ensure stability, proper cooling, and consistent performance.
Software Installation
A fresh, authentic operating system is installed, along with essential drivers and security updates.
Final Inspection
Computers undergo a final quality control check, ensuring all hardware and software functions properly before receiving certification for sale.
Quality Grading System
We use a transparent grading system to describe the cosmetic condition of our refurbished computers:
Grade A+
Like New Condition - Appears brand new or very close to new. May have been opened but shows no signs of use. No visible scratches, dents, or wear marks.
Grade A
Excellent Condition - Minor signs of use. May have very slight cosmetic imperfections that are barely noticeable. Fully functional with no issues.
Grade B
Good Condition - Shows normal signs of previous use. May have light scratches or wear marks visible upon close inspection. Fully functional with no significant issues.
Grade C
Fair Condition - Noticeable signs of use. May have visible scratches, scuffs, or minor dents. Fully functional but shows clear evidence of previous use.
Important: Regardless of cosmetic grade, ALL computers undergo the same rigorous functional testing and must meet our performance standards to be sold. The grade reflects only the physical appearance, not the internal condition or performance capability.
What Our Customers Say
"I was hesitant about buying a refurbished laptop, but the 1-year warranty gave me confidence. Six months later, when I had an issue with the battery, Elecrics replaced it immediately, no questions asked. Their warranty service is excellent."
- James R., Customer
"As an IT manager for a small business, I appreciate the thoroughness of Elecrics' quality testing. The grade B computers we purchased for our office have been as reliable as new machines, and the few warranty claims we've had were handled promptly and professionally."
- Sarah T., IT Manager
Frequently Asked Questions
How do I request warranty service?
For warranty service, contact us at (508) 470-7093 or email support@elecrics.com, or simply bring your computer to our store along with your purchase receipt. For business customers with on-site service, call our dedicated support line to schedule a technician visit.
What's the difference between your refurbished computers and new ones?
Our refurbished computers have been previously owned and have undergone our comprehensive reconditioning process. They offer the same functionality as new computers but at a significantly lower price. The main differences may be minor cosmetic imperfections and the length of warranty coverage compared to manufacturer warranties for new products.
Can I upgrade my warranty after purchase?
Yes, you can upgrade to an extended warranty within 14 days of your original purchase. Visit our store with your receipt to discuss available warranty upgrade options.
What happens if my computer can't be repaired under warranty?
If we're unable to repair your computer, we'll replace it with a comparable model of equal or greater value. If a suitable replacement isn't available, we'll provide a store credit for the original purchase amount.
Have Questions About Our Warranty?
Our team is ready to answer any questions you might have about our warranty coverage or quality assurance process. Contact us today for more information or to inquire about extended warranty options for your purchase.