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530 West St, Suite B2C, Braintree, MA 02184

(617) 982-2325support@elecrics.com

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US-Based (Massachusetts)

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    Trade-In Policy

    Fair value for your tech, backed by professional inspection and transparent terms.

    1. Preliminary Estimates

    Any offer or valuation provided through our online Trade-In Calculator is a preliminary estimate only. This estimate is generated based solely on the information you provide regarding the device model, storage capacity, and functional condition.

    Non-Binding Clause
    Online estimates are non-binding and do not constitute a final purchase agreement. A final, legally binding offer is only issued after our technicians complete a physical inspection at our Braintree, MA facility.

    2. Shipping & Logistics

    Once your trade-in submission is reviewed, we will provide a prepaid shipping label.

    • Packaging Responsibility: It is your responsibility to package the device securely using at least 2-3 layers of bubble wrap and a sturdy box. Elecrics is not liable for damage resulting from insufficient packaging.
    • Shipping Risk: We recommend obtaining a drop-off receipt from the carrier. We are not responsible for devices lost or damaged in transit before they reach our facility.

    3. The Inspection Process

    Upon arrival, our certified technicians perform a multi-point functional and cosmetic audit. We verify:

    • Power and battery health
    • Screen clarity and touch response
    • Camera and sensor array
    • Carrier/Network lock status
    • Activation/iCloud lock status
    • Blacklist/IMEI status

    4. Revised Offers & Rejections

    If the physical condition of your device differs from your report, we may issue a Revised Offer.

    If you Accept:

    The revised amount is processed immediately to your selected payout method.

    If you Reject:

    We will ship your device back to you at no cost. We do not hold your device hostage.

    Note: If a device is found to be on a national blacklist (stolen) or contains an unbreakable activation lock, we reserve the right to recycle the device responsibly or return it at the customer's expense.

    5. Ownership & Data Privacy

    Legal Ownership: You must be the legal owner of the device. We do not accept devices that are currently under an active payment plan with a carrier or have been reported as lost or stolen.

    Data Erasure: While we perform a certified data wipe on all received devices, you are solely responsible for backing up your data and performing a factory reset before shipping. Elecrics is not liable for any data loss or recovery.

    6. Payout Timeline

    Payments are typically issued within 1-3 business days after the inspection is finalized. Payouts are made via your selected method (Zelle, Wire, Venmo, or PayPal).

    Questions about your specific device? Reach out to our trade-in specialists:

    support@elecrics.com(617) 982-2325